Terms & Conditions
Article 1: Definitions
In these terms and conditions: Lacom: Lacap BV, trading as Lacom, with its registered office in Breda, the Netherlands, registered with the Dutch Chamber of Commerce under number 24260723, VAT number NL006027593B01. Customer: the natural or legal person acting in the course of a profession or business who enters into an agreement with Lacom. Webshop: the website lacomgems.com. Agreement: any agreement between Lacom and the customer for the sale and delivery of products.
Article 2: Applicability
These conditions apply to all offers, orders, agreements and deliveries by Lacom through the webshop. The webshop is intended exclusively for business customers (B2B); Lacom does not sell to consumers. By placing an order, the customer accepts these conditions. The applicability of any purchasing or other conditions of the customer is expressly rejected. Deviations from these conditions are only valid if agreed in writing. Lacom may amend these conditions; the version in force at the time of ordering applies to that order.
Article 3: Account and registration
Access to prices and ordering is only possible with a business account approved by Lacom. The customer warrants that the information provided upon registration (including company name, registration number and VAT number) is correct, current and complete, and will keep it up to date. Login credentials are strictly confidential; the customer is responsible for all use of their account. Lacom may refuse a registration without stating reasons and may suspend or terminate an account in the event of misuse, incorrect information or non-compliance with these conditions.
Article 4: Prices and offer
All prices are in euros, excluding VAT and excluding shipping costs, unless stated otherwise. Shipping costs are shown before the order is placed. Obvious mistakes or errors in prices, images or product information do not bind Lacom. For products whose price is linked to the silver rate, the price at the time of ordering applies and is binding for that order. Lacom may change prices and assortment at any time; this does not affect orders already placed. For deliveries within the EU to customers with a valid VAT number, VAT is reverse-charged; deliveries outside the EU are exports (0% VAT). Orders from €600 in goods (excluding VAT and shipping) receive a 10% discount on the goods; this discount does not apply to shipping and is recalculated if an order is changed after placement.
Article 5: Orders and formation
The minimum order value is €100.00 excluding VAT and shipping costs. An agreement is only concluded once Lacom has confirmed the order by email. Lacom may refuse or cancel an order without stating reasons, for example in case of insufficient stock, obvious errors or reasonable doubt about the customer's creditworthiness. If the customer has already paid, the amount paid will in that case be refunded in full; any further claims are excluded.
Article 6: Payment
Payment is made in advance by bank transfer, unless delivery on invoice has been agreed in writing. Orders are only processed and shipped after full payment has been received, unless otherwise agreed. Invoices must be paid within 14 days of the invoice date. If the payment term is exceeded, the customer is in default by operation of law and Lacom is entitled to charge statutory commercial interest and extrajudicial collection costs. In that case, Lacom may suspend further deliveries and require security for payment. The customer is not entitled to set off or suspend payment obligations.
Article 7: Delivery and risk
Delivery is made to the address provided by the customer, via PostNL or a comparable carrier. The customer is responsible for the accuracy of the delivery address provided. Delivery times are indicative and not strict deadlines; exceeding them does not entitle the customer to compensation or termination, unless Lacom still fails to deliver after written notice of default and a reasonable additional period. The risk of the products passes to the customer upon delivery at the address provided. For deliveries outside the EU, any import duties, customs charges and local taxes are borne by the customer.
Article 8: Retention of title
All delivered products remain the property of Lacom until the customer has fully paid all of Lacom's claims under the agreement. As long as ownership has not passed, the customer may not pledge the products or transfer them to third parties as security. Resale in the normal course of the customer's business is permitted. If the customer is in default, Lacom is entitled to repossess the products delivered under retention of title; the customer shall provide full cooperation.
Article 9: Duty to complain and defects
The customer inspects the products immediately upon receipt. Visible transport damage and shortages must be reported in writing within 48 hours of receipt via the email address below, including photos and the order number. Other defects must be reported in writing within 7 days of receipt. After these periods have expired, all claims lapse. Natural variation in gemstones and handmade products (colour, pattern, sizing) does not constitute a defect. In the event of a justified complaint, Lacom will, at its own discretion, arrange redelivery, replacement or a credit. Claims lapse if the products have been processed, altered or resold after discovery of the defect.
Article 10: Returns
As the customer acts in the course of a profession or business, no statutory right of withdrawal applies. Returns are only possible with Lacom's prior written approval, in accordance with the return policy on the webshop.
Article 11: Liability
Lacom is only liable for direct damage resulting from an attributable failure. All liability is limited to the invoice amount (excluding VAT) of the order to which the damage relates. Lacom is never liable for indirect damage, including consequential damage, loss of profit, loss of turnover, business interruption or reputational damage. Product information and images on the webshop are compiled with care but may differ from the delivered product; no rights can be derived from them. These limitations do not apply insofar as the damage results from intent or deliberate recklessness on the part of Lacom or its management. Any claim lapses 12 months after delivery.
Article 12: Force majeure
Lacom is not obliged to perform any obligation if it is prevented from doing so as a result of force majeure. Force majeure includes: failures of suppliers or carriers, disruptions of IT systems or energy supply, government measures, strikes and disruptions in the raw materials market. If the force majeure lasts longer than 60 days, either party may terminate the agreement for the unperformed part, without any right to compensation. Amounts already paid for undelivered products will be refunded.
Article 13: Intellectual property
All intellectual property rights to the webshop, product photos, videos and texts belong to Lacom. The customer may use product photos exclusively for the resale of products purchased from Lacom. This permission is revocable and ends as soon as the customer no longer sells the products concerned or the account is terminated.
Article 14: Final provisions
All agreements are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is excluded. Disputes will be submitted exclusively to the competent court of the district in the Netherlands where Lacom has its registered office. If any provision of these conditions proves void or voidable, the remaining provisions remain in full force and the provision concerned will be replaced by a valid provision that approximates its intent as closely as possible. These conditions were drawn up in Dutch and translated into English; in case of discrepancies, the Dutch text prevails.
Contact
Lacap BV, Breda, the Netherlands. Chamber of Commerce 24260723, VAT NL006027593B01, info@lacomgems.com
Last updated: July 2026